Networking maintenance on Nov 21st - Dallas location

On Saturday Nov 21st, between 7 am and 2 pm EST, our technicians will be performing scheduled maintenance in our networking gear. During that time window, we will be transitioning to a new network cluster. This new cluster is better prepared to handle large amounts of traffic, and will allow us to provide a better, more resilient service. We ... Read More »

18th Nov 2020
Security incident on shared servers

It is our obligation to inform all customers that we have detected a security incident in some of our shared hosting servers.  This is related to a cPanel vulnerability that can allow malicious agents to gain unauthorized access to servers. We're working closely with cPanel support to get all affected servers migrated to new hardware, clean of ... Read More »

6th Oct 2020
cPanel account passwords reset on September 29th

On September 29th we proceeded to reset cPanel passwords for all customers running on cPanel servers. We detected a possible vulnerability with cPanel, and in an abundance of caution we proceeded to reset the passwords. We understand the inconvenience caused by this, but security is of utmost priority to us. If you have a valid email address ... Read More »

29th Sep 2020
Hypervisor maintenance on March 14th

On March 14th, starting at 10 am EST time, we will be replacing a hard drive in two of our hypervisors.  As a result, some downtime will occur. We expect the downtime window to last 30-40 mins.

We apologize for any inconvenience this may cause.

12th Mar 2020
Hypervisor maintenance on Feb 29th

On February 29th, starting at 10 am EST time, we will be replacing a hard drive in two of our hypervisors.  As a result, some downtime will occur. We expect the downtime window to last 30-40 mins.

We apologize for any inconvenience this may cause.

17th Feb 2020
[Completed] Dallas Network Maintenance (8PM EST - January 21, 2020)

Network engineers will be performing maintenance on the core network infrastructure in our Dallas, Texas facility on January 21, 2020, at 8 PM EST. The maintenance window is scheduled to open at 8 PM EST and close at 10 PM EST. During the maintenance window services may become unavailable for short periods of time while the network ... Read More »

21st Jan 2020
[In Progress] New Help Desk Deployment (12 PM EST - January 22, 2020)

Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system. The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk. The initial feature set of our new ... Read More »

20th Jan 2020
March/April Billing

A software issue caused some invoices to not be generated for customers for March/April. This issue has been fixed and any invoices that were due have been processed at this time.If you manually pay invoices your invoice due dates have been extended to 05/1/17 to allow you time to pay the invoices. We do apologize for any inconvenience. If there ... Read More »

24th Apr 2017
Maintenance notification

Dear customers, On the evening of 11/8 and during early morning hours of 11/9, we will be performing scheduled maintenance across our infrastructure. The following will be performed:  - All virtual machines will be upgraded to a new range of cutting-edge hypervisors. Configurations specific to each virtual machine will not change, meaning that ... Read More »

9th Nov 2016
DDoS attack in Atlanta

Datacenter technicians are reporting a DDoS attack on the Atlanta network at this time. Monitoring is not reporting any issues however services may be impacted until technicians can contain the attack 

12th Feb 2016