March/April Billing

A software issue caused some invoices to not be generated for customers for March/April. This issue has been fixed and any invoices that were due have been processed at this time.If you manually pay invoices your invoice due dates have been extended to 05/1/17 to allow you time to pay the invoices. We do apologize for any inconvenience. If there ... Read More »

24th Apr 2017
Maintenance notification

Dear customers, On the evening of 11/8 and during early morning hours of 11/9, we will be performing scheduled maintenance across our infrastructure. The following will be performed:  - All virtual machines will be upgraded to a new range of cutting-edge hypervisors. Configurations specific to each virtual machine will not change, meaning that ... Read More »

9th Nov 2016
DDoS attack in Atlanta

Datacenter technicians are reporting a DDoS attack on the Atlanta network at this time. Monitoring is not reporting any issues however services may be impacted until technicians can contain the attack 

12th Feb 2016
[Resolved] - Issues with shared servers

UPDATE - All servers have been back online for an hour or so. Please let support know if there are any lingering issuesUPDATE - 9:48 AM US EST: server7 is now back online, our SA team is working with our cloud vendor to bring server6 back online ASAPWe are aware of the issues with shared servers at the moment. Our cloud vendor is working on it as ... Read More »

4th Feb 2016
[Resolved] - Dedicated Server Connectivity Issue

UPDATE: Switch has been rebooted, all connectivity has been restored at this time. Thank you for your patience.

An issue with a switch is causing connectivity issues for a select few servers in Atlanta. Remote hands has been dispatched at this time to repair the issue.

19th Jan 2016
Client Area Upgrade

To better serve our customers the client area/portal has undergone a major software update. All functions have been tested and confirmed working. If you experience issues with anything please feel free to open a live chat or give us a call.

16th Jan 2016
DDoS attack in Atlanta

UPDATE - 1/3/16 02:42 U.S. EST - Directly from zColo Operations: "zColo network engineers have resolved the connectivity issues affecting your environment. " UPDATE - 1/2/16 02:14 U.S. EST - Directly from zColo Operations: "Unfortunately, we are currently under another DDOS attack. zColo Network engineers are currently taking steps to mitigate ... Read More »

1st Jan 2016
RESOLVED - Network Routing issues in Atlanta

Update - Issue Resolved (3:16 AM EST)Directly from the datacenter operations center: We have resolved the issue that may have caused impact to your services and believe all service levels are now restored. A detailed RFO will be available within 72 hoursUpdate (2:10 AM EST): Directly from the datacenter operations center:The estimated time of ... Read More »

4th Dec 2015
Server8 Hard Disk Upgrades - Continued

UPDATE - Server is currently performing an auto file system check and is being monitored by staff. It will be up as soon as the check finishes

Our virtualization provider will be rebooting server8 on 6-16 during early morning Eastern Daylight (U.S.) hours to add additional solid state disk storage. Outage will be less than 10 minutes

17th Jun 2015
Server8 Hard Disk Upgrades

Technicians will be moving storage based on SAS (traditional hard disk drives) to SSD (solid state) drives to improve performance starting at 2 AM EDT on 13 June.

*Update*
This maintenance has had to be rescheduled tentatively to June 20th.

13th Jun 2015